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FAQ / Tips
As a first - time student, if you are not completely satisfied with our service, we offer a cancellation policy that allows you to cancel your subscription before the first month. In such cases, we only charge a one - month fee and refund the remaining balance to you as soon as possible.We strive to ensure that our customers are fully satisfied with our service and are committed to providing a hassle - free refund process.
We offer a referral program that rewards both you and your friend with free classes.To participate, simply refer a friend to our program and once they successfully enroll, both you and your friend will receive free classes.We appreciate your support and look forward to helping you and your friend achieve your language learning goals.
No, the tuition fees you have paid cover all costs.There are no additional fees or hidden charges. We strive to be transparent and upfront with our pricing, ensuring that our clients receive the best value for their investment.
Certainly, we offer a complimentary 30 - minute trial lesson for you to experience our services before committing to a purchase.This will allow you to gain a better understanding of our qualified tutors, innovative teaching methods, comprehensive class materials, and more.We are committed to providing you with the highest level of service and ensuring your satisfaction with our courses.
If you have any questions or concerns, you can send an email to: service @chineselearning.com.We have a team of professionals who will be happy to assist you with any issues as soon as possible.
We offer highly flexible class schedules that cater to your needs, with lessons available from 7am to 10pm Beijing time, seven days a week.This allows you to conveniently take lessons at any time and from any location that suits your schedule.