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FAQ / Tips
Thank you for choosing Chinese Learning for your language learning needs.If you need to cancel or reschedule a lesson, please do so at least 4 hours ahead of time. To request a cancellation, please send an email to ivy.wang @chineselearning.com or service @chineselearning.com.We appreciate your cooperation and understanding, and we look forward to providing you with the best learning experience possible."
At Chinese Learning, protecting our customers' personal information is a top priority. We have implemented robust security measures to safeguard your data and prevent any unauthorized access or disclosure. For further information on our privacy practices, please refer to our Privacy Policy, which outlines our commitment to data protection and privacy.
We offer highly flexible class schedules that cater to your needs, with lessons available from 7am to 10pm Beijing time, seven days a week.This allows you to conveniently take lessons at any time and from any location that suits your schedule.
No, the tuition fees you have paid cover all costs.There are no additional fees or hidden charges. We strive to be transparent and upfront with our pricing, ensuring that our clients receive the best value for their investment.
We provide a wealth of Chinese teaching materials and learning resources, including but not limited to textbooks, workbooks, listening materials, reading materials, video courses, and online courses.Our teaching materials and resources are carefully selected and designed to meet the learning needs and goals of different learners. At the same time, our teachers will provide personalized teaching and guidance based on the learning characteristics and needs of students to ensure that students can learn and master Chinese language efficiently.
We offer a 30-day money-back guarantee for all new students.If you are not satisfied with our services within the first month, you may cancel your lessons and receive a refund for any unused lessons.We will only charge you for the first month of lessons, and refund the remaining balance to you promptly.Our goal is to ensure your satisfaction with our services, and we strive to provide the highest quality of instruction and support to all of our students.