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FAQ / Tips
Certainly, we offer a complimentary 30 - minute trial lesson for you to experience our services before committing to a purchase.This will allow you to gain a better understanding of our qualified tutors, innovative teaching methods, comprehensive class materials, and more.We are committed to providing you with the highest level of service and ensuring your satisfaction with our courses.
At Chinese Learning, protecting our customers' personal information is a top priority. We have implemented robust security measures to safeguard your data and prevent any unauthorized access or disclosure. For further information on our privacy practices, please refer to our Privacy Policy, which outlines our commitment to data protection and privacy.
We offer a 30-day money-back guarantee for all new students.If you are not satisfied with our services within the first month, you may cancel your lessons and receive a refund for any unused lessons.We will only charge you for the first month of lessons, and refund the remaining balance to you promptly.Our goal is to ensure your satisfaction with our services, and we strive to provide the highest quality of instruction and support to all of our students.
If you have any questions or concerns, you can send an email to: service @chineselearning.com.We have a team of professionals who will be happy to assist you with any issues as soon as possible.
We offer highly flexible class schedules that cater to your needs, with lessons available from 7am to 10pm Beijing time, seven days a week.This allows you to conveniently take lessons at any time and from any location that suits your schedule.
No, the tuition fees you have paid cover all costs.There are no additional fees or hidden charges. We strive to be transparent and upfront with our pricing, ensuring that our clients receive the best value for their investment.